Upon receiving the news of Steve’s passing, I immediately placed a call to our Senior Software Architect, Michael Olivero, to share the sad news. It was as though we were part of a family whose relative had died – we had to let other family members know. We were both devastated and couldn’t believe Steve ...
All posts tagged Our Most Admired Firms
Thinking Different
It is with a heavy heart that Inktel extends its thoughts and prayers to the friends and family of Steve Jobs and the Apple organization on the passing of this extraordinary and visionary leader. Simply put, Mr. Jobs had no peer in his era. He is the one who consistently taught us that “the people ...
Counterpoint: Apple will be fine without Jobs
In Jan 2007, prior to starting at Inktel, I traveled abroad to visit family. Apple had just announced the iPhone. No one knew about iPhone or Apple and only the elite few knew about iPods in environments where only essentials are purchased. If you fast forward to today, in a mere 4 years, Apple and its iPhone ...
An Inktel Discussion: Apple Without Steve Jobs
On Wednesday, Steve Jobs announced his resignation from his position as CEO of Apple. Some people found the news surprising, others didn’t. Some have reminisced over his particular accomplishments, and some have recounted their interactions with him. Today, I had a discussion about the future of Apple with my Inktel colleagues, Michael Olivero and Alex ...
360 Degrees of Customer Service
The traditional model of customer services is broken. Customers are more knowledgeable about alternative products, more likely to encounter positive and negative reviews of products (thanks to the Internet) and altogether are less loyal than ever. So how does customer service need to change? Everyone knows the story of how the internet has changed communication. ...
Fgm1477: One guy it is not a company. Apple goes beyond steve...
Ricky Arriola: Brilliant discussion team! Time will tell!...
Jerry Carducci: Core to the issue of poor customer service is that companies really do...