This was originally going to be a post about the book Enchantment by Guy Kawasaki (which, by the way, is an excellent book). I was going to spend a few paragraphs telling you all about the different ways we can enchant people both in our professional and personal lives. Then, I got to p. 159 ...
All posts tagged Customer Experience
360 Degrees of Customer Service
The traditional model of customer services is broken. Customers are more knowledgeable about alternative products, more likely to encounter positive and negative reviews of products (thanks to the Internet) and altogether are less loyal than ever. So how does customer service need to change? Everyone knows the story of how the internet has changed communication. ...
Innovation in the Nonprofit world
The story of Give Kids the World begins with innovation, an idea that was brought to fruition. Amy was a little girl who was dying of leukemia. She had one wish – to visit the theme parks in Orlando. A respected Orlando-area hotelier heard about Amy’s wish and arranged a complimentary stay for her at ...
How to Lose a Customer in 45 Days
I’ll admit that Netflix has always been one of my favorite companies. They broke the mold with a game-changing business model: no need for a brick-and-mortar video store, and the all-important “No Late Fees” policy. They set the longstanding leader in the industry (Blockbuster) reeling and essentially out of business. They’ve traditionally represented a company ...
It’s all about Customer Service!
“Do what you do so well that they will want to see it again and bring their friends” -Walt Disney Enhancing and providing customer service is essential to the growth and success of an organization; just ask Zappos, Nordstrom, Southwest Airlines, or any of the other customer service leaders out there. Working in a business ...
Fgm1477: One guy it is not a company. Apple goes beyond steve...
Ricky Arriola: Brilliant discussion team! Time will tell!...
Jerry Carducci: Core to the issue of poor customer service is that companies really do...